Australia Post Senior Product Manager · Moving Services · 2022–2023
Grew Applications.
Improved Verification.
I held commercial and product ownership of the Moving Services portfolio, including Mail Redirection and Mail Hold, across digital, retail and operational channels.
Strategy and commercial performance across complex legacy systems and multiple stakeholders.
More Online Applications.
Better First-Time Verification.
I delivered a 6% increase in online application volume and a 15% relative improvement in first-time verification. The portfolio finished $1.2m above its FY23 revenue budget.
- Online Application Volume
- +6%Increase in online applications.
- First-Time Verification
- +15%Relative improvement.
- FY23 Revenue Performance
- $1.2mAbove the portfolio’s revenue budget.
Secured a $500k Privacy Business Case.
I led discovery and secured a $500k business case for a major privacy enhancement affecting an annual service volume of more than 130 million articles.
The work involved complex legacy systems and multiple stakeholders, connecting product discovery with the investment needed to progress the enhancement.
Connected Product Strategy With Commercial Performance.
- I Owned
- Product strategy and commercial performance for Moving Services across digital, retail and operational channels.
- I Led
- Discovery and the business case for the privacy enhancement, working across legacy systems and stakeholder groups.
- Portfolio Outcomes
- Application and verification improvements, alongside FY23 revenue performance across the portfolio.